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Last Updated: 02 September 2014

SRII Strategy:

Focus on Service Industry Verticals - Healthcare, Financial, Energy, Retail, Transportation, Telecom, Government, Education, etc.

Focus on Major Domains/Disciplines (Horizontal) - Technology Platform, Professional Services, Business Process/Models/Tools, Service Ops Management, Human Factor Engineering, Information Management, etc.

Focus Teams (SIGs) around each Vertical and each Domain. Alignment with existing Service Research Organizations/SIGs under SRII Umbrella.

Membership Model - Industry (large, medium, small), Institutions and Individual professionals/students.