"Innovating Digital Economy"



April 23 - April 25, 2014

Silicon Valley, San Jose, California, USA


Call for Papers

The Service Research and Innovation Institute (www.thesrii.org) is a global organization of professionals from industry, research organizations, academia and government from all around the world. The SRII mission is to drive innovation for "IT-Enabled Services" at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.



We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions.

Topic tracks include:

  • Cloud/Mobile Service
    • Service applications
    • Internet of things
    • Security, privacy and trust
  • Big Data Analytics
    • Data mining
    • Knowledge management
  • Consumerization of IT and Social Networking
    • Enterprise-consumer interaction
    • Crowd sourcing, crowd funding, crowd innovating
    • Data scraping
  • Service Science and Innovation
    • Engineering/ Manufacturing Services
    • Intelligent service design/Service engineering
    • Knowledge management
    • Service quality
    • Service lifecycle
  • Healthcare
    • Medical IT systems
    • IT for medical treatment
    • Patient mediated care
  • Education Service
    • MOOCs
    • Asynchronous/Distant learning
    • Learning communities
  • Smarter Cities & E-Government
    • Environmental Services
    • Transport and Logistics
    • Energy
    • Service in emerging economies
  • Agriculture

In addition, proposals for panels, workshops and tracks on related topics are invited.


Paper Submission Guidelines

The conference will review all submitted papers for quality and appropriateness to the Conference theme. All presented papers will be published in the Conference proceedings. SRII will also pursue the publication of selected papers in a leading research journal.

Further information and detailed guidelines on the submission process can be found at:


Papers must be submitted to the following EasyChair site:


Important Dates

Full paper submission – October 30, 2013

Notification (Full Paper) – January 1, 2014

Revision submission (if necessary) – February 28, 2014

Final notification – April 1, 2014

Camera ready paper – April 1, 2014


Submit questions to Program Chairs:

Ralph Badinelli, This email address is being protected from spambots. You need JavaScript enabled to view it.

Freimut Bodendorf, This email address is being protected from spambots. You need JavaScript enabled to view it.


General Chairs:

Kris Singh, SRII President, IBM Research

Raj Hazra, Vice President, Intel

Jeff Welser, Director of Services Research & Big Data, IBM Almaden Research

Program Chairs:

Sharad Singhal: Distinguished Technologist, HP Labs

Dr. Yan Chow: Director of Kaiser Permanente (KP) Information Technology’s Innovation & Advanced Technology

Ralph Badinelli, Virginia Tech, US

Freimut Bodendorf, Univ of Erlangen-Nuremberg, DE

Asanee Kawtrakul, Deputy Executive Director of NECTEC, Thailand