Promotion of Service Science Research and Innovation in the UK industry, academia, and the public sector
Key Priority Areas
Areas of Interest
Healthcare – ranging from evolution of products into services and patient involvement in service design and development (e.g. HealthSpace) to demographic challenges and associated need for service innovation
Government – ICT and big-change delivery including systemic failure of large programmes (e.g. electronic patient records); new models for service delivery around cloud and market place
Smart City – using ICT to optimise existing resources, ranging from transportation to buildings, parks and utilities
Workplace design – developing new models to cope with virtual workforce and improved staff engagement
Full employment – helping people back into the workforce by providing active mentoring and guidance; helping organisations to re-train/develop skills of their employees relating to servitisation;
Big data – help businesses and government exploit the growing amounts of structured and unstructured data within their organisations (e.g. customer information) using techniques such as Collaborative and Predictive Analytics
Technology platforms – removing constraints to technology-led innovation by changing regulations and encouraging innovation partnerships and sharing of intellectual property
Training – aligning our educational system to the new economy and associated skills requirements (e.g. Google and Amazon). Modifying current MBA and MSc programmes to better serve new age employers.
CIO innovation agenda – helping CIOs and CTOs to promote ICT-led innovation as the primary mechanism to support a growth agenda and add value to the enterprise (e.g. transform IT from a cost centre to a value creating organisation)
Innovation clusters – encouraging the growth of innovation centres with appropriate support (e.g. capital, education and technology).
New business models – virtual structures that encourage innovation and agility
January 2012 - Higher Education as a Service System