Under the auspices of the SRII India Chapter
Growth in the services economy worldwide has created a need for a discipline called Service Science. Service Science is the systematic study of service systems which are networks of resources (people and technology) that deliver services. This conference will help to drive innovation in various aspects of services including design, productivity, quality and scalability. By its nature, Service Science is multi-disciplinary research that integrates aspects of established fields like computer science, operations research, industrial engineering, business strategy, social and cognitive sciences, and legal sciences.
Services from, and services to emerging markets, has attracted attention from industry, government and academics around the world. In this conference, we will focus on aspects of fundamental Service Science and their application to services delivered from and to emerging markets, with emphasis on services to people of limited means, and services delivered by a workforce situated in areas with a low cost of labor.
The objective of this conference is to provide a venue for international community including academics, government. NGOs, and industry to present, demonstrate and discuss the latest ideas about the Services Innovations which are driving the government and industry in delivering the services. This will also give an opportunity for the community to discuss and debate the state and the evolution of the Services in Emerging Markets.
The technical programme for the two-day conference will include refereed papers and case study presentations, plenary talks, panels, and tutorial sessions.